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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Vectoring | - Routing Configuration
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Reporting and Performance Management | - Monitoring Operations
|
| Contact Center Implementation | - Deployment and Configuration
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A. Music-on-hold
B. Voice over IP
C. Local Announcements
D. Integrated Announcements
Question 2
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A. It is not necessary far either the reporting adjunct or the switch release to change.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
Question 3
To activate, which three options require an Avaya authorization password? (Choose three)
A. the number of ACDs that the CMS system can monitor
B. features assigned to each user
C. simultaneous CMS Supervisor logins
D. the number of agents that the CMS can report on
E. the number of users that can be administered in the CMS
Question 4
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A. 500000
B. 100000
C. 15600
D. 10400
Question 5
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
A. Vector queuing priority
B. Predicted Wait Time
C. Reserve Agent
D. Service Objective
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: A,C,D | Question 4 Answer: B,C | Question 5 Answer: B,C |
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