Avaya 74970X

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Avaya Oceana® Solution Support Sample Questions:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces relies on CM for authentication and authorization.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

2. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

3. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Administration (UCA)
B) Unified Collaboration Model (UCM)
C) Call Server Connector (CSC)
D) Engagement Designer (ED)

4. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Email Manager
B) Omni channel Database
C) Agent Controller
D) ORC

5. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Active New Service State
B) Accept New Service State
C) Block New Service State
D) Deny New Service State

Solutions: