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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Environment Diagnosis & Stakeholder Management | 20% | - Customer Conversation Framework - Assess business context, drivers, and challenges - Identify and engage key stakeholders |
| Implementation, Governance & Change Management | 20% | - Project governance and risk mitigation - Benefits realization and measurement - Organizational change and adoption strategy |
| Business Value Analysis & Solution Design | 25% | - Build business case and value proposition - Financial metrics: CAPEX, OPEX, ROI, TCO - Quantitative and qualitative value assessment |
| Architectural Approach & Business Architecture Role | 15% | - Role of business architect in customer engagements - Enterprise architecture alignment |
| Relationship & Outcome Management | 20% | - Continuous improvement and value expansion - Deepen customer strategic partnership - Track and report business outcomes |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Question #1
Which statement about Partner capabilities combined with Cisco solution elements is true?
A. They provide a way to meet customer or industry-specific needs, beyond the general Cisco core offerings.
B. They are a required element for proposals that involve implementation of the solution.
C. They are a recommended way to lower risk, by retaining scope of effort within the control of Cisco or the Partner.
D. They are a recommended way to reduce solution cost.
Question #2
Which information is the most important to know early in a business requirements project?
A. the customer's go-to-market approach for generating revenue
B. the company's budget for marketing products planned for two years in the future
C. competitor prices
D. the organizational structure
Question #3
Which option is a benefit of communicating a solution in business terms?
A. The customer is more likely to invest because Cisco or the Partner is committing to a specific level of financial benefit.
B. The customer IT executive can better identify how the solution affects their headcount for problem resolution.
C. The customer's business and IT personnel can have improved dialogue about the solution, its impact, and options for deployment.
D. The lead customer business stakeholder is given a detailed explanation about the value of most advanced technologies.
Question #4
Which option is a governance approach for a project?
A. measurements of system security
B. operating procedures for data backup
C. status reports on total IT systems
D. committee of stakeholder reps
Question #5
Which statement about assumptions that are defined when you create the business case is true?
A. They should be validated only with the IT representatives, not with business unit personnel.
B. They reflect best case situations for obtaining the highest level of benefit.
C. They should reflect factors or activities that are not yet known, but require some estimate or basis to develop a credible business case.
D. They are defined to reduce the risk that the customer is unhappy with solution benefits.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: C |
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