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Apple Desktop Service Certification Sample Questions:
1. What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A) You should reset the Power Manager Unit on the logic board.
B) You should remove the CRT from the computer or display assembly.
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should perform a full set of video adjustments on the CRT.
2. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?
A) Press the power button for several seconds to try shutting the computer down.
B) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
C) Hold the mouse button down for several seconds to regain cursor control.
D) Hold the eject button down for several seconds to reset the application.
3. According to Apple's troubleshooting process, systematic fault isolation is a search procedure that successively eliminates half the system as a possible trouble source.
A) False
B) True
4. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE
A) Verify that the original symptom is resolved.
B) Leave the computer on overnight.
C) Verify that no new symptoms have occurred.
D) Run Apple Service Diagnostic video tests for the Power Mac G5.
E) Run all Apple Service Diagnostic tests for the Power Mac G5.
F) Start up the computer in Target Disk Mode to test the internal hard drive.
5. Which of the following is NOT a valid power saving technique in recent Macintosh computers?
A) Activate the automatic hard disk sleep.
B) Quit all the communications applications that may use the modem.
C) Use wireless networks instead of wired networks.
D) Set up locations optimized for different environments.
E) Activate the automatic display sleeping.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,C,E | Question # 5 Answer: C |


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