Salesforce AI-201

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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A) Instructions
B) Output Types
C) Action Triggers

2. An Agentforce Specialist needs to create a prompt template that extracts the customer's name, phone number, and case number from a block of text, and nothing else. How should the Agentforce Specialist structure the prompt to ensure the large language model (LLM) doesn't include extra conversation or text?

A) Use well-defined output instructions and provide desired output examples.
B) Ask the LLM to extract and only output the important information in the text.
C) Ensure in the prompt that the LLM has been told to only use name value pairs in the response.

3. What is a valid use case for Data Cloud retrievers?

A) Modifying and updating data within the source systems connected to Data Cloud.
B) Returning relevant data from the vector database to augment a prompt.
C) Grounding data from external websites to augment a prompt with RAG.

4. Which action should an admin take if an Agentforce agent consistently fails on edge cases?

A) Disable logging
B) Remove human oversight
C) Increase autonomy
D) Add fallback and escalation paths

5. How does an Agent respond when it can't understand the request or find any requested information?

A) With a general message asking the user to rephrase the request.
B) With a preconfigured message, based on the action type.
C) With a generated error message.

Solutions: