Salesforce Arch-301

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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Offload the number of cases received via Web2Case by using Email2Case.
B) Implement Case Deflection.
C) Plan and conduct User Adoption Trainings for resellers on how to use the site.
D) Disable anonymous users on the site.

2. During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

A) Give usersa way to raise support tickets for new features they do not understand.
B) Fully document all customizations added to the system.
C) Communicate and train users on new features.
D) Ensure development, training, and production environments are in place.
E) Give users the ability to opt-out of any new feature they dislike.

3. Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A) Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
B) Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
C) Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
D) Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

4. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

A) Comprehensive Surveys to End Customers
B) User Stories Creation with End Customers
C) Third-party research from well-known organizations
D) Jobs To Be Done Framework

5. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
D) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

Solutions: