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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The World of KPIs | 15% | - Organizational levels and application - Value and role of KPIs - Challenges in performance measurement - Concepts, terminology and governance |
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Activation and visualization tools - Data quality dimensions and improvement - Reporting, dashboards and interpretation |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Selection criteria and techniques - Cascading KPIs across organizational levels - Alignment with business goals and initiatives |
| Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic - Taxonomy and classification frameworks - SMART criteria and definition rules |
| KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Ownership, frequency and data definitions - Documentation form design and components |
| Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Common mistakes and behavioral issues - Benchmarking and comparison |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following is not a performance management tool?
A) Initiative
B) Key Performance Indicator
C) Factoring
D) Objective
2. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?
A) Internal customers satisfied (%)
B) Employees with performance plans in place (%)
C) Leadership communication sessions (#)
D) Managers satisfied with new recruits 10 weeks into the role (%)
3. Which of the following statements is a technique used for KPI data gathering?
A) Data gathering process map
B) KPI documentation form
C) Data custodian
D) Sending reminder email
4. Who is responsible for monitoring the achievement of KPI targets?
A) Report generator
B) Strategy/Performance Manager
C) KPI owner
D) Data custodian
5. Which KPI measures the achievement of the following objective: "Enhance process quality"?
A) Time to process a transaction (# / time)
B) Production workers that attended process quality training (%)
C) Process quality level of 99% achieved by the end of the financial year
D) Error rate (%)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |


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