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IBM C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Aug 08, 2026

Q&A Number: 55 Q&As

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)
Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration
Performance Optimization- Performance analysis tools
- Tuning storage performance
Data Protection Technologies- Data protection solutions
- Backup and recovery concepts
Troubleshooting and Problem Resolution- Use of diagnostic utilities
- Diagnosing and resolving storage issues

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
B) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
C) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
D) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.


2. A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

A) Capacity Magic
B) STAT
C) Disk Magic
D) eConfig


3. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
B) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
C) XIV has a built in capability to copy the existing data.
D) XIV has both a vCenter and VAAI plug in.


4. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

A) Runs on Power Linux
B) Exceptional performance for new work loads
C) Three-site mirroring
D) Reduce capital expenditures and operational expenses


5. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
B) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
C) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
D) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: D

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