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Online CMS7 Deutsch Test Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.
Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
| Topic 2: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Topic 3: Service Lifecycle | - Service Transition - Service Design - Service Operation - Service Strategy - Continual Service Improvement |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question #1
Configuration Management-Datenbanken (CMDBs) und das Configuration Management-System (CMS) gehören zu welcher größeren Einheit?
A. Das Asset Register
B. Die Datenbank für bekannte Fehler
C. Das Service Knowledge Management-System
D. Das Informationsmanagementsystem
Question #2
Was ist die Schlüsselausgabe innerhalb von Service Design, die an Service Transition übergeben wird?
A. Service Portfolio Design
B. Prozessdefinitionen
C. Messung, Methoden und Metriken
D. Service Design Package
Question #3
Welche der folgenden Aussagen beschreibt BEST eine Definitive Media Library (DML)?
A. Eine sichere elektronische Bibliothek, die alle Kopien von Software und Lizenzen enthält
B. Ein sicherer Ort, an dem definitive Hardware-Ersatzteile aufbewahrt werden
C. Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Software und Backups gespeichert und geschützt werden
D. Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Medienkonfigurationselemente (CIs) gespeichert und geschützt werden
Question #4
Wer ist verantwortlich für die Definition von Key Performance Indicators (KPIs) für das Change Management?
A. Der Eigentümer des Änderungsverwaltungsprozesses
B. Der Manager für kontinuierliche Serviceverbesserung
C. Der Service-Eigentümer
D. Der Change Advisory Board (CAB)
Question #5
Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?
A. Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
B. Bereiten Sie sich auf die Aktion vor
C. Definieren Sie, was Sie messen sollen
D. Wo sind wir jetzt?
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: A | Question #5 Correct Answer: C |
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