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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which statement BEST represents the guidance on incident logging?
A) All incidents must be fully logged
B) The Service Desk decide which incidents to log
C) Incidents must only be logged if a resolution is not immediately available
D) Only incidents reported to the Service Desk can be logged
2. Which of the following statements correctly states the relationship between urgency, priority and impact?
A) Impact should be based on urgency and priority
B) Priority should be based on impact and urgency
C) Urgency should be based on impact and priority
D) Impact, priority and urgency are independent of each other
3. Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
A) Event Management
B) Performance Management
C) Capacity Management
D) Service Level Management
4. Which of the following drives demand for services?
A) Cost of providing support
B) Patterns of business activity (PBA)
C) Infrastructure trends
D) Service level agreements (SLA)
5. Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?
A) the change manager
B) IT management
C) Business management
D) Service desk manager
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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