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Salesforce CRT-101

CRT-101

Exam Code: CRT-101

Exam Name: Certification Preparation for Administrator Exam

Updated: Oct 15, 2026

Q&A Number: 250 Q&As

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About Salesforce CRT-101 Exam Questions and Answers

Certification Path of Preparation for Administrator (CRT101)

This test is ideal for experienced Salesforce Administrators, business examiners, and execution experts hoping to acquire a more prominent specialized comprehension of Salesforce CPQ Administration. It's likewise intended for experienced executives, arrangement designers, execution specialists, and engineers hoping to comprehend the full capacities of Salesforce CPQ to form answers for their business. This test is likewise an incredible establishment manufacturer for anybody hoping to procure the Salesforce CPQ Specialist certification.

Understanding functional and technical aspects of Preparation for Administrator (CRT101)

The following will be asked from you in the SALESFORCE CRT-101 exam dumps:

  • Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
  • Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
  • Describe the capacities of the Community application, including Ideas and Answers
  • Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
  • Describe the highlights of Chatter like feed, gatherings, following, and security
  • Describe the capacities of Salesforce Knowledge

Reference: https://trailheadacademy.salesforce.com/classes/crt101-prepare-for-your-administrator-certification-exam

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CRT-101 Online Test Engine

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Salesforce CRT-101 Exam Syllabus Topics:

SectionWeightObjectives
Automation15%- Approval Processes
  • 1. Business process automation
  • 2. Approval workflow
- Flow Automation
  • 1. Screen flows
  • 2. Flow Builder
Data and Analytics Management17%- Data Management
  • 1. Duplicate management
  • 2. Import and export tools
- Dashboards
  • 1. Dashboard components
  • 2. Data visualization
- Reporting
  • 1. Report creation
  • 2. Report formats and filters
Agentforce AI8%- Agentforce Builder
  • 1. Agent customization
  • 2. AI-assisted workflows
- Agentforce Fundamentals
  • 1. Agentforce setup
  • 2. AI agent capabilities
Object Manager and Lightning App Builder20%- Application Customization
  • 1. Page layouts
  • 2. Record types
- Lightning Experience
  • 1. Lightning App Builder
  • 2. Dynamic page configuration
- Data Modeling
  • 1. Custom objects
  • 2. Fields and relationships
Sales and Marketing Applications10%- Customer Management
  • 1. Contacts
  • 2. Accounts
- Marketing Features
  • 1. Campaign reporting
  • 2. Campaign management
- Sales Process Management
  • 1. Opportunities
  • 2. Leads
Configuration and Setup20%- Organization Setup
  • 1. User interface configuration
  • 2. Company settings
- User Management
  • 1. Profiles and permission sets
  • 2. Roles and user administration
- Security and Access
  • 1. Data access controls
  • 2. Login policies
Service and Support Applications10%- Case Management
  • 1. Case assignment and escalation
  • 2. Case lifecycle
- Support Features
  • 1. Service Console
  • 2. Knowledge and entitlements
Productivity and Collaboration10%- Collaboration Tools
  • 1. Chatter
  • 2. AppExchange integration
- Activity Management
  • 1. Tasks
  • 2. Events and calendars

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