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EXIN EX0-101日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Strategy	15%	- Financial Management for IT Services - Demand Management - Purpose, Goals and Objectives - Service Portfolio Management
Topic 2: Service Management as a Practice	15%	- Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities - Good Practice and ITIL
Topic 3: Continual Service Improvement	10%	- CSI Approach and Metrics - Seven-Step Improvement Process - Purpose, Goals and Objectives
Topic 4: Service Design	20%	- Capacity Management - Service Catalog Management - Supplier Management - Service Level Management - Availability Management - Information Security Management - Purpose, Goals and Objectives
Topic 5: Service Transition	20%	- Release and Deployment Management - Knowledge Management - Service Asset and Configuration Management - Purpose, Goals and Objectives - Change Management
Topic 6: Service Operation	20%	- Incident Management - Request Fulfillment - Access Management - Problem Management - Service Desk, Technical, Application and IT Operations Management - Purpose, Goals and Objectives