Peoplecert ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question #1
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

A. 1 and 2
B. 3 and 4
C. 1 and 4
D. 2 and 3

Question #2
Which is often a feature of a service value system for a digitally enabled organization?

A. Temporary project teams for product or service development
B. Limited interaction between service providers and service consumers
C. Detailed processes, procedures, and work instructions
D. Separate value streams for each product and service

Question #3
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Service continuity management
B. Supplier management
C. Relationship management
D. Monitoring and event management

Question #4
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?

A. Change model
B. Service level agreement
C. Risk appetite
D. Definition of done

Question #5
An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A. Risk analysis
B. Correction
C. Prevention
D. Detection

Solutions: