Pegasystems PEGAPCSA85V1

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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. NO.76 The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

A) Submission
B) Review
C) Verification
C Repair

2. Which business need do you address through delegation?

A) A risk officer wants to adjust the income threshold for automobile loans.
B) A general manager must approve catering proposals that exceed EUR5000.
C) A care supervisor wants to authorize a second opinion for an insurance claim.
D) A service representative must attach the appropriate form when emailing a customer.

3. You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A) urgency
B) goal
C) passed deadline
D) deadline

4. A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within 60 days
Which set of filtering conditions returns a report with the desired data?

A) Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.
B) Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today
C) Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
D) Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next
60 days

5. While running a process, you notice that a read-only field on a form contains a value. Which tool allows you to determine if a declare expression was used to calculate the value?

A) Clipboard tool
B) Declarative network
C) The Tracer
D) Live UI

Solutions: