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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Design | 30% | - Vision and Roadmap
|
| Discovery | 32% | - Research Methods
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?
A) Create high-fidelity prototypes to gain design buy-in.
B) Strictly align to stakeholders' business requirements.
C) Align UX research goals with stakeholders' goals
2. A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?
A) The hypothesis of the solution
B) The desired outcome
C) The persona being designed for
3. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?
A) Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
B) Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
C) Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
4. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?
A) Mop features between the two systems and let stakeholders prioritize,
B) Revisit customer research to inform internal prioritization.
C) Advise executive leadership to make the decision about priorities.
5. Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?
A) Issues to stop, start, or continue
B) Issues to accept, object., or withhold
C) Issues to act on, influence, or monitor
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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