There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Dumpcollection expert team recommends you to prepare some notes on these topics along with it don't forget to practice CompTIA SK0-004 exam dumps which have been written by our expert team, Both these will help you a lot to clear this exam with good marks.
| Topic | Details |
|---|
Server Architecture - 12% |
| Explain the purpose and function of server form factors. | 1.Rack mount- Dimensions
1U, 2U, 4U - Cable management arms
- Rail kits
2.Tower 3.Blade technology- Blade enclosure
Backplane/midplane Power supply sockets Network modules/switches Management modules - Blade server
|
| Given a scenario, install, configure and maintain server components. | 1.CPU- Multiprocessor vs. multicore
- Socket type
- Cache levels: L1, L2, L3
- Speeds
Core Bus Multiplier - CPU stepping
- Architecture
x86 x64 ARM 2.RAM- ECC vs. non-ECC
- DDR2, DDR3
- Number of pins
- Static vs. dynamic
- Module placement
- CAS latency
- Timing
- Memory pairing
3. Bus types, bus channels and expansion slots- Height differences and bit rate differences
- PCI
- PCIe
- PCI-X
4.NICs 5.Hard drives 6.Riser cards 7.RAID controllers 8.BIOS/UEFI 9.Firmware 10.USB interface/port 11.Hotswap vs. non-hotswap components
|
| Compare and contrast power and cooling components. | 1.Power- Voltage
110v vs. 220v vs. -48v 208v vs. 440v/460v/480v - Wattage
- Consumption
- Redundancy
- 1-phase vs. 3-phase power
- Plug types
NEMA Edison Twist lock 2.Cooling- Airflow
- Thermal dissipation
- Baffles/shrouds
- Fans
- Liquid cooling
|
Server Administration - 24% |
| Install and configure server operating systems. | 1.Determine server role/purpose 2.Update firmware 3.BIOS/UEFI configuration 4.Disk preparation - RAID setup
- Partitioning
- Formatting
- File system type
Ext 2, 3, 4 NTFS FAT32 ReiserFS UFS VMFS ZFS - Swap
5.Configure host name 6.Local account setup 7.Connect to network 8.Join domain/directory 9.Address security concerns- Patching
- OS hardening
- Compliance to company procedures/standards
10.Enable services 11.Install features/roles/applications/drivers 12.Performance baseline- Server optimization
- Swap or pagefile optimization
13.Unattended/remote installations- Deploying images and cloning
- Scripted installs
PXE boot TFTP
|
| Compare and contrast server roles and requirements for each. | 1.Web server 2.Application server 3.Directory server 4.Database server 5. File server 6.Print server 7.Messaging server 8.Mail server 9.Routing and remote access server 10.Network services server |
| Given a scenario, use access and control methods to administer a server. | 1.Local hardware administration- KVM
- Serial
- Virtual administration console
2.Network-based hardware administration3. Network-based operating system administration- RDP
- SSH
- VNC
- Command line/shell
|
| Given a scenario, perform proper server maintenance techniques. | 1.Change management 2.Patch management- Operating system updates
- Application updates
- Security software updates
- Firmware updates
- Device drivers updates
- Compatibility lists
Operating systems Hardware Applications - Testing and validation
3.Outages and service level agreements- Scheduled downtime
- Unscheduled downtime
- Impact analysis
- Client notification
- MTTR
4.Performance monitoring- CPU utilization
- Memory utilization
- Network utilization
- Disk utilization
Disk IOPS Storage capacity - Comparison against performance baseline
- Processes and services monitoring
- Log monitoring
5.Hardware maintenance- Check system health indicators
LEDs Error codes Beep codes LCD messages - Replace failed components
Fans Hard drives RAM Backplanes Batteries - Preventive maintenance
Clearing dust Check proper air flow - Proper shut down procedures
6. Fault tolerance and high availability techniques- Clustering
Active/active Active/passive - Load balancing
Round robin Heartbeat
|
| Explain the importance of asset management and documentation. | 1.Asset management- Licensing
- Labeling
- Warranty
- Life cycle management
Procurement Usage End of life Disposal/recycling - Inventory
Make Model Serial number Asset tag 2.Documentation- Service manuals
- Network diagrams
- Architecture diagrams
- Dataflow diagrams
- Recovery documentation
- Baseline documentation
- Change management policies
- Service level agreement
- Server configuration
3. Secure storage of sensitive documentation
|
| Explain the purpose and operation of virtualization components. | 1.Hosts and guests 2.Management interface for virtual machines 3.Hypervisor4.Hardware compatibility list- BIOS/UEFI compatibility and support
- CPU compatibility support
- AMD-V/Intel VT
5. Resource allocation between guest and host- CPU
- Storage
- Memory
- Network connectivity
Direct access (bridging) vs. NAT Virtual NICs Virtual switches - Video
|
Storage - 12% |
| Given a scenario, install and deploy primary storage devices based on given specifications and interfaces. | 1.Disk specifications- RPM
- Dimensions/form factor
- Capacity
- Bus width
- IOPS
- Seek time and latency
- Hotswap vs. non-hotswap components
2.Interfaces- SAS
- SATA
- SCSI
- USB
- Fibre channel
3.Hard drive vs. SSD
|
| Given a scenario, configure RAID using best practices. | 1. RAID levels and performance considerations2.Software vs. hardware RAID- Performance considerations
3.Configuration specifications - Capacity
- Bus types
- Drive RPM
4.Hotswap support and ramifications 5.Hot spare vs. cold spare 6.Array controller- Memory
- Battery backed cache
- Redundant controller
|
| Summarize hardware and features of various storage technologies. | 1.DAS 2.NAS3.SAN- iSCSI
- FCoE
- Fibre channel
- LUN and LUN masking
- HBAs and fabric switches
4.JBOD 5.Tape6.Optical drive 7.Flash, compact flash and USB drive
|
| Given a scenario, calculate appropriate storage capacity and plan for future growth. | 1. Base10 vs. Base2 disk size calculation (1000 vs. 1024) 2.Disk quotas 3.Compression 4.Capacity planning considerations- Operating system growth
Patches Service packs Log files Temporary directories Databases Application servers File servers Archival
|
Security - 13% |
| Compare and contrast physical security methods and concepts. | 1.Multifactor authentication- Something you have
- Something you know
- Something you are
2.Security concepts- Mantrap
- RFID chip
- ID card
- Biometric
- Keypad
- Access list
- Security guard
- Security camera
- Keys and locks
Cabinet Rack mount Server - Safe
|
| Given a scenario, apply server hardening techniques. | 1.OS hardening- Stopping unneeded services/ closing unneeded ports
- Install only required software
- Install latest operating system patches
2.Application hardening- Install latest patches
- Disabling unneeded services/roles/features
3.Endpoint security4. Remediate security issues based on a vulnerability scan 5.Hardware hardening- Disabling unneeded hardware and physical ports/devices
- BIOS password
- Disable WOL (Wake on LAN)
- Setup boot order
- Chassis locks/intrusion detection
|
| Explain basic network security systems and protocols. | 1.Firewall2.Port security/802.1x/NAC 3.Router access list 4.NIDS 5.Authentication protocols6.PKI
- Private key
- Public key
- Certificate authority
- SSL/TLS
7.VPN 8.IPSec 9.VLAN 10. Security zones- DMZ
- Public and private
- Intranet and extranet
|
| Implement logical access control methods based on company policy. | 1.ACLs- Users
- Groups
Roles - Resources
File system Network ACLs Peripheral devices Administrative rights Distribution lists 2.Permissions- Read
- Write/modify
- Execute
- Delete
- Full control/superuser
- File vs. share
|
| Implement data security methods and secure storage disposal techniques. | 1.Storage encryption- File level encryption
- Disk encryption
- Tape encryption
2.Storage media- Soft wipe
File deletion - Hard wipe
Zero out all sectors Physical destruction Remote wipe
|
| Given a scenario, implement proper environmental controls and techniques. | 1.Power concepts and best practices- UPS
Runtime vs. capacity Automated graceful shutdown of attached devices Periodic testing of batteries Maximum load Bypass procedures Remote management - PDU
Connect redundant rackPDUs to separate circuits - Capacity planning
PDU ratings UPS ratings Total potential power draw - Multiple circuits
Connect redundant power supplies to separate PDUs 2.Safety- ESD procedures
- Fire suppression
- Proper lifting techniques
- Rack stability
- Floor load limitations
- Sharp edges and pinch points
3.HVAC- Room and rack temperature and humidity
Monitoring and alert notifications - Air flow
Rack filler/baffle/blanking panels - Hot aisle and cold aisle
|
Networking - 10% |
| Given a scenario, configure servers to use IP addressing and network infrastructure services. | 1.IPv4 vs. IPv6 2.Default gateway 3.CIDR notation and subnetting 4.Public and private IP addressing 5.Static IP assignment vs. DHCP 6.DNS- FQDN
- Default domain suffix/search domain
7.WINS 8.NetBIOS 9.NAT/PAT 10.MAC addresses 11.Network Interface Card configuration- NIC teaming
- Duplexing
Full Half Auto - Speeds
10/100/1000 Mbps 10 Gbps
|
| Compare and contrast various ports and protocols. | 1. TCP vs. UDP2. SNMP 161 3. SMTP 25 4. FTP 20/21 5. SFTP 22 6. SSH 22 7. SCP 22 8.NTP 123 9. HTTP 80 10. HTTPS 443 11. TELNET 23 12. IMAP 143 13. POP3 110 14.RDP 3389 15.FTPS 989/990 16.LDAP 389/3268 17. DNS 53 18.DHCP 67/68 |
| Given a scenario, install cables and implement proper cable management procedures. | 1.Copper- Patch cables
Crossover Straight through Rollover 2.Fiber3.Connectors4.Cable placement and routing- Cable channels
- Cable management trays
Vertical Horizontal 5.Labeling 6.Bend radius 7.Plenum cables 8.Cable ties
|
Disaster Recovery - 9% |
| Explain the importance of disaster recovery principles. | 1.Site types- Hot site
- Cold site
- Warm site
2.Replication methods- Disk-to-disk
- Server-to-server
- Site-to-site
3.Continuity of operations- Disaster recovery plan
- Business continuity plan
- Business impact analysis
Who is affected What is affected Severity of impact
|
| Given a scenario, implement appropriate backup techniques. | 1.Methodology- Full/normal
Copy - Incremental
- Differential
- Snapshot
- Selective
- Bare metal
- Open file
- Data vs. OS restore
2.Backup media- Linear access
Tape - Random access
Disk Removable media Optical media 3.Media and restore best practices- Labeling
- Integrity verification
- Test restorability
- Tape rotation and retention
4.Media storage location- Offsite
- Onsite
- Security considerations
- Environmental considerations
|
Troubleshooting - 20% |
| Explain troubleshooting theory and methodologies. | 1. Identify the problem and determine the scope- Question users/stakeholders and identify changes to the server/environment
- Collect additional documentation/logs
- If possible, replicate the problem as appropriate
- If possible, perform backups before making changes
2. Establish a theory of probable cause (question the obvious)- Determine whether there is a common element of symptom causing multiple problems
3.Test the theory to determine cause- Once theory is confirmed, determine next steps to resolve problem
- If theory is not confirmed, establish new theory or escalate
4. Establish a plan of action to resolve the problem and notify impacted users 5. Implement the solution or escalate as appropriate- Make one change at a time and test/ confirm the change has resolved the problem
- If the problem is not resolved, reverse the change if appropriate and implement new change
6. Verify full system functionality and if applicable implement preventative measures 7.Perform a root cause analysis 8. Document findings, actions and outcomes throughout the process
|
| Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods. | 1. Common problems- Failed POST
- Overheating
- Memory failure
- Onboard component failure
- Processor failure
- Incorrect boot sequence
- Expansion card failure
- Operating system not found
- Drive failure
- Power supply failure
- I/O failure
2.Causes of common problems- Third-party components or incompatible components
- Incompatible or incorrect BIOS
- Cooling failure
- Mismatched components
- Backplane failure
3.Environmental issues- Dust
- Humidity
- Temperature
- Power surge/failure
4.Hardware tools- Power supply tester (multimeter)
- Hardware diagnostics
- Compressed air
- ESD equipment
|
| Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods. | 1.Common problems- User unable to log on
- User cannot access resources
- Memory leak
- BSOD/stop
- OS boot failure
- Driver issues
- Runaway process
- Cannot mount drive
- Cannot write to system log
- Slow OS performance
- Patch update failure
- Service failure
- Hangs no shut down
- Users cannot print
2.Cause of common problems- User Account Control (UAC/SUDO)
- Corrupted files
- Lack of hard drive space
- Lack of system resources
- Virtual memory (misconfigured, corrupt)
- Fragmentation
- Print server drivers/services
- Print spooler
3.Software tools- System logs
- Monitoring tools (resource monitor, performance monitor)
- Defragmentation tools
- Disk property tools (usage, free space, volume or drive mapping)
|
| Given a scenario, effectively diagnose network problems, selecting the appropriate tools and methods. | 1.Common problems- Internet connectivity failure
- Email failure
- Resource unavailable
- DHCP server misconfigured
- Non-functional or unreachable
- Destination host unreachable
- Unknown host
- Default gateway misconfigured
- Failure of service provider
- Cannot reach by host name/FQDN
2.Causes of common problems- Improper IP configuration
- VLAN configuration
- Port security
- Improper subnetting
- Component failure
- Incorrect OS route tables
- Bad cables
- Firewall (misconfiguration, hardware failure, software failure)
- Misconfigured NIC, routing/switch issues
- DNS and/or DHCP failure
- Misconfigured hosts file
- IPv4 vs. IPv6 misconfigurations
3.Networking tools- ping
- tracert/traceroute
- ipconfig/ifconfig
- nslookup
- net use/mount
- route
- nbtstat
- netstat
|
| Given a scenario, effectively troubleshoot storage problems, selecting the appropriate tools and methods. | 1.Common problems- Slow file access
- OS not found
- Data not available
- Unsuccessful backup
- Error lights
- Unable to mount the device
- Drive not available
- Cannot access logical drive
- Data corruption
- Slow I/O performance
- Restore failure
- Cache failure
- Multiple drive failure
2.Causes of common problems- Media failure
- Drive failure
- Controller failure
- HBA failure
- Loose connectors
- Cable problems
- Misconfiguration
- Improper termination
- Corrupt boot sector
- Corrupt file system table
- Array rebuild
- Improper disk partition
- Bad sectors
- Cache battery failure
- Cache turned off
- Insufficient space
- Improper RAID configuration
- Mismatched drives
- Backplane failure
3.Storage tools- Partitioning tools
- Disk management
- RAID array management
- Array management
- System logs
- Net use/mount command
- Monitoring tools
|
| Given a scenario, effectively diagnose security issues, selecting the appropriate tools and methods. | 1.Common problems- File integrity issue
- Privilege escalation
- Applications will not load
- Cannot access network file/shares
- Unable to open files
- Excessive access
- Excessive memory utilization
2.Causes of common problems- Open ports
- Active services
- Inactive services
- Intrusion detection configurations
- Anti-malware configurations
- Local/group policies
- Firewall rules
- Misconfigured permissions
- Virus infection
- Rogue processes/services
3.Security tools- Port scanners
- Sniffers
- Cipher
- Checksums
- Telnet client
- Anti-malware
|
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