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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Design | 60% | - Design scalable product catalog and data model - Asset management and MACD flows - Migration strategy and data quality - Order capture, quoting and fulfillment design - Sprint planning and story prioritization |
| Topic 2: Discovery | 24% | - Analyze requirements and constraints - Assess customer IT ecosystem and architecture - Define KPIs and business objectives |
| Topic 3: Delivery and Implementation | 16% | - Solution validation and optimization - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Question #1
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
A. Enterprise Sales Management
B. Digital commerce
C. Assets based ordering
D. Mobile subscription Management
Question #2
A B2C company needs to create a self-serve portal where customers can browse products and manage shopping carts. It ' s expected to have a high volume of transactions. What is the optimal product to cover the requirements?
A. Digital Commerce API
B. CPQ Cart API
C. Apex REST
D. TM Forum 620 Product Catalog API
Question #3
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
A. Account Scope
B. Order Item Scope
C. Downstream Order Item Scope
D. Top Order Item Scope
Question #4
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
D. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Question #5
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
A. Handle the complex business processes manually outside the IT landscape.
B. Access the entire architecture to identify application that can be decommission.
C. Harmonize their business plan to reduce the complexity
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: B,C |
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