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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which process tool can be used to align ITIL processes with Tivoli products?
A) IBM Tivoli Educator Process
B) IBM Rational Unified Process
C) IBM Process Alignment Product
D) IBM Tivoli Unified Process
2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
3. Which business process can be implemented with a CMDB solution?
A) Change management
B) Software configuration management
C) Database discovery
D) Configuration item audit and reconciliation
4. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A) It provides an overview of the key business units which helps identify the unit managers to interview.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
5. What is one aspect of the environment that is important for sizing an IT service management solution?
A) quantity of people involved in the service management processes
B) IT staff certifications
C) types of security protocols in use
D) IT processes in use
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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