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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 2: Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Topic 3: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Topic 4: Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Topic 5: Experience Personalization | - Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation |
| Topic 6: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
A. Salesforce Unlimited
B. Customer Community
C. Salesforce Authenticated Site
D. Platform Portal
Question 2
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
A. Create Page Layouts for Lead Distribution.
B. Enable "Lead Sharing" in Digital Experience settings.
C. Create a separate channel for partners in PRM Workspaces.
D. Create Lead Record Types for Lead Distribution.
Question 3
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
A. Configure the Embedded Service connector.
B. Create a custom component using the Embedded Service API.
C. Add the Embedded Service component to Builder pages.
D. Create an Embedded Service quick action.
Question 4
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
A. Customer Community
B. Channel Account
C. Commerce Portal
D. Platform Portal
Question 5
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
A. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
B. Record Type criteria cannot be assigned to a component.
C. Domain criteria are not available in sandbox or Developer Edition orgs.
D. Components in the template header and footer sections cannotbe assigned to an audience.
E. Up to 2,000 audiences can be created.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B,C,D |
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