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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Value Analysis Foundations | - Value-driven selling concepts - Cisco solution positioning in business outcomes |
| Topic 2: Customer Business Impact Assessment | - Identifying customer pain points and KPIs - Mapping technology to business outcomes |
| Topic 3: Financial and ROI Analysis | - Cost-benefit evaluation methods - Total Cost of Ownership (TCO) concepts |
| Topic 4: Cisco Value Selling Methodology | - Engagement frameworks for stakeholders - Communicating measurable business value |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
Question #1
How are you able to deliver capabilities when using transition architecture approaches to change?
A. All at the same time
B. Earlier than stakeholders require
C. In any sequence, with similar results
D. Incrementally
Question #2
Which would you reflect through a "To-Be" Business Model Canvas?
A. A recommended organization structure for the IT department
B. A sequence of projects to deliver new collaboration features for the customer's service reps
C. Detailed process handoff criteria
D. The customer's top future capabilities to increase productivity
Question #3
What is the reason for identifying business case dependencies?
A. They are most likely to help you propose and defend solutions with larger customer investments
B. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
C. To improve alignment between the customer IT organization and business units
D. Customer business executives expect Cisco to minimize the actions their teams are required to execute
Question #4
What should a business case executive summary contain?
A. Overall intent behind solutions and a statement of benefits and costs
B. Contractual terms of a maintenance agreement
C. Rationale for choosing a model of network hardware
D. Name of customer manager recommended to be accountable for delivering business case results
Question #5
Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
A. Business Model Canvas
B. Customer's communications plan for the rollout of a new application
C. An account coverage plan for your team's territory
D. A win/loss review from a proposal delivered to the customer 12 months ago
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: D | Question #3 Correct Answer: B | Question #4 Correct Answer: A | Question #5 Correct Answer: A |
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