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Salesforce Certified Omnistudio Consultant Sample Questions:
1. An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
A) Text
B) Number
C) Telephone
D) Line Break
E) Text Area
2. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
A) Step
B) Input Block
C) Headline
D) Text Area
3. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
A) Customer IntellView
B) FlexCards
C) OmniScript
D) Lightning Record Page
4. In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
A) To separate the user interface from changes in thedata sources
B) To minimize the number of elements to be configured
C) To retrieve multiple data sources in a single response
D) To achieve elastic scaling
5. When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
A) Calculation Matrices
B) DataRaptor Turbo
C) DataRaptor Transform
D) OmniStudio Action
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: A |
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